Salesforce Experience Cloud Solutions
Portals and self-service experiences built on the same data as your CRM.
Talk to AX3 About SalesforceThe business problems we solve
- Customers and partners rely on email and phone for tasks that should be self-service.
- Partner communities run on disconnected tools outside the core CRM.
- Onboarding journeys are manual, slow and inconsistent across segments.
- Existing portals are difficult to extend or rebrand as the business evolves.
The AX3 approach
Assess
Map customer, partner and employee journeys to identify highest-value self-service opportunities.
Architect
Design the portal information architecture, data model and sharing rules.
Activate
Build with Experience Cloud and headless LWC where custom experience is required.
Accelerate
Extend the portal with self-service AI and expanded partner capability over time.
Capabilities
- Customer Portals
- Partner Communities
- Employee Portals
- Self-Service Design
- Digital Onboarding
- Headless Commerce & LWC Engineering
- Identity & Access Management
- Portal Personalization
Use cases
- Customer self-service portal for account and case management
- Partner community for deal registration and enablement
- Digital onboarding journey for new customers or partners
- Headless, custom-branded experience built on Experience Cloud data
Technology ecosystem
- Experience Cloud
- Service Cloud
- Sales Cloud
- Data 360
- Agentforce
Experience Cloud — frequently asked questions
Can portals be fully custom-branded?
Yes. Experience Cloud supports both templated builds and fully headless, custom-branded front ends built with Lightning Web Components.
Can partners and customers share the same platform?
Yes. AX3 designs sharing models so partner and customer experiences can coexist securely on the same underlying data.
Talk to AX3 About Salesforce
Related insights
Patient and HCP Engagement in the Age of AI Agents
AI agents can safely take on scheduling, access and status-related tasks across patient and HCP engagement, provided consent, privacy and clinical judgment stay firmly with humans.
Read articleAutomotive Customer 360: From Lead to Vehicle Ownership
OEMs and dealers each hold different fragments of the same customer. A practical view of what a shared data and process model looks like across lead handoff, vehicle 360, service, warranty and captive finance.
Read article