Salesforce + AI for Energy & Utilities
Connect grid operations, field service, outage response and customer programs with Energy & Utilities Cloud, Net Zero Cloud, Data 360 and Agentforce.
Modernize Your Energy & Utilities Customer OperationsAgentforce for Grid & Customer Operations
Utilities manage asset-intensive grid operations alongside rising customer expectations for outage communication, billing clarity and distributed energy programs. AX3 connects Salesforce with metering, asset and consumption data so field crews, contact centers and self-service channels operate from the same real-time picture of the grid and the customer.
Capabilities
- AI Outage Communication Assistant
- AI Field Dispatch Assistant
- Energy & Utilities Cloud
- Net Zero Cloud
- Field Service for Grid & Metering Assets
- Outage Management & Notifications
- Distributed Energy Program Enrollment
- EV Charging Customer Programs
- Billing & Account Service
- Asset & Consumption Data 360
- Agentforce
How AX3 delivers
Salesforce Consulting
Strategy, architecture and roadmaps that align Salesforce to business outcomes.
Salesforce Implementation
Configuration, customization and migration delivered with template discipline.
Salesforce AI & Agentforce
Agentic AI that reasons over trusted data and acts inside business workflows.
Data 360
Unified, AI-ready enterprise data that powers personalization and intelligence.
Salesforce Integration
Salesforce connected to ERP, legacy platforms and enterprise data estates.
Salesforce Managed Services
Continuous administration, enhancement and optimization of your platform.
Salesforce for Energy & Utilities — frequently asked questions
How does Salesforce support outage management for utilities?
Energy & Utilities Cloud connects customer accounts to grid asset and outage data so contact centers and self-service channels can proactively notify affected customers and route field crews with accurate context.
Can Salesforce manage distributed energy and EV charging programs?
Yes — enrollment, eligibility and program communication for demand response, solar and EV charging programs can be managed as structured Salesforce workflows tied to customer and asset data.
How does Net Zero Cloud fit alongside Energy & Utilities Cloud?
Net Zero Cloud tracks emissions and sustainability program data, which utilities increasingly need to report alongside customer and asset operations managed in Energy & Utilities Cloud.
What role does field service play in this architecture?
Field Service schedules and dispatches crews against grid and metering assets, with mobile access to work orders, asset history and safety information synchronized with the customer service view.