Salesforce + AI for Automotive
Connect OEMs, dealers and service networks around a shared vehicle 360 with Automotive Cloud, Data 360 and Agentforce.
Build Your Automotive Salesforce RoadmapAgentforce for Vehicle-Centric Service
Automotive OEMs and dealer networks operate on separate systems for leads, sales, warranty and parts, which fragments the vehicle owner relationship across the vehicle lifecycle. AX3 implements Automotive Cloud so OEM and dealer data share a common vehicle and customer model, enabling lead-to-vehicle handoff, warranty and parts workflows and connected-vehicle service to run from one trusted record.
Capabilities
- AI Vehicle Service Concierge
- AI Dealer Sales Assistant
- Automotive Cloud
- OEM-Dealer Shared Data Model
- Vehicle 360
- Lead-to-Vehicle Management
- Warranty & Parts Workflows
- Connected-Vehicle Service Triage
- Dealer Experience Cloud Portals
- Data 360
- Agentforce
How AX3 delivers
Salesforce Consulting
Strategy, architecture and roadmaps that align Salesforce to business outcomes.
Salesforce Implementation
Configuration, customization and migration delivered with template discipline.
Salesforce AI & Agentforce
Agentic AI that reasons over trusted data and acts inside business workflows.
Data 360
Unified, AI-ready enterprise data that powers personalization and intelligence.
Salesforce Integration
Salesforce connected to ERP, legacy platforms and enterprise data estates.
Salesforce Managed Services
Continuous administration, enhancement and optimization of your platform.
Salesforce for Automotive — frequently asked questions
How does Automotive Cloud connect OEMs and dealers?
It provides a shared vehicle and customer data model so leads, sales and service information flow between OEM and dealer systems instead of staying siloed at each dealership.
What is vehicle 360 in this context?
It is a unified profile combining vehicle identity, ownership, service history and warranty status, used across sales, service and warranty processes.
Can Agentforce support connected-vehicle service alerts?
Yes — agents can triage inbound vehicle diagnostic or service alerts against warranty and service history to recommend next steps or schedule service appointments.
How are warranty and parts processes handled?
Warranty claims and parts workflows are modeled against the vehicle record so claim status, entitlement and parts availability are visible to dealers and OEM teams together.