The Digital Customer Platform for the EV Era
Connect the EV customer journey from discovery and purchase to charging, service, battery, financing and ownership.
Talk to AX3Electric vehicles change the customer relationship, not just the powertrain. Buyers expect digital purchase journeys, transparent charging, over-the-air updates and subscription services, while manufacturers must manage battery health, warranty exposure and a charging ecosystem they do not fully own. AX3 treats EV as a distinct transformation category connected to automotive — combining Salesforce, AI, data and connected-vehicle engineering into a digital customer platform for the ownership lifecycle.
Who we serve
EV growth is won on charging experience, battery data and service economics.
The same three-part view AX3 applies to every industry — what is actually hard in ev & mobility, the technology that resolves it, and the specialized people needed to run it.
Key challenges
Charging network reliability
Uptime, fault handling and roaming disputes drive churn faster than pricing does.
Battery and warranty analytics
State-of-health data is trapped in telematics platforms and never reaches warranty or service decisions.
Direct ownership journeys
Reservation, delivery, financing and service run on stitched-together tools with visible seams for the customer.
Technology
Customer and service platforms
One record for the driver, vehicle, charger and contract across sales, service and support.
Telemetry and battery analytics
Streaming battery and charger data models supporting health scoring, degradation and warranty forecasting.
Integration engineering
APIs across CPO, eMSP, OEM and payment systems so operations are not run by spreadsheet.
Talent
Battery and powertrain engineers
Cell, pack and powertrain specialists for engineering, validation and field diagnostics.
Charging infrastructure specialists
Deployment, commissioning and network operations talent for scaling charge points.
Data engineering talent
Engineers who build the telemetry pipelines that charging and battery analytics depend on.
What is changing in the industry.
How AX3 solves them.
EV Customer 360
Unify customer, vehicle, charging, service and finance data into one profile across direct and dealer channels.
Digital Vehicle Purchase
Engineer configure, reserve, finance and deliver journeys online with dealer and logistics integration.
Charging Experience
Connect charging session, network and support data into the customer experience and service workflow.
Battery & Warranty Intelligence
Monitor battery health signals, manage warranty exposure and automate claims workflow.
Connected Vehicle Service
Trigger proactive service from telemetry, with remote diagnostics and mobile-service scheduling.
Salesforce, AI, data and digital engineering — designed together.
Salesforce Solutions
- Automotive Cloud
- Agentforce for Automotive
- Sales Cloud
- Service Cloud
- Data 360
- Marketing Cloud
- Commerce Cloud
- Experience Cloud
- Revenue Management
AI Solutions
- AI EV Sales Concierge
- AI Service Agent
- AI Warranty Agent
- AI Charging Assistant
- AI Vehicle Assistant
- AI Customer Success Agent
Data Solutions
- Vehicle and customer data unification
- Charging and session data
- Battery health and telemetry data
- Service and warranty history
- Dealer and finance data
Digital Engineering
- Connected-vehicle APIs and telematics
- IoT and edge data pipelines
- Charging platform integration
- Mobile and owner-app engineering
- Cloud and data platform engineering
- Subscription and entitlement systems
Where transformation shows up in the business.
Online Configure-to-Delivery
Customers configure, reserve, finance and track delivery digitally while dealers and logistics stay synchronized.
Charging Support
Session failures raise cases automatically with network context, so support resolves issues without customer re-explanation.
Battery Health Warranty
Degradation signals feed proactive outreach and warranty decisioning before customer complaints escalate.
Proactive Service
Telemetry alerts trigger diagnostics, parts reservation and mobile-service booking in one flow.
Feature Subscriptions
Entitlements, billing and support for feature-on-demand services are managed alongside the customer record.
EV Subscription Lifecycle
Feature-on-demand and mobility subscriptions are managed against the vehicle and customer record, from activation through renewal or cancellation.
Charging Network Experience
Charging network partners and OEM support share session, pricing and fault data so customers get consistent answers regardless of network operator.
AX3 solution concepts for this industry.
Playbooks are illustrative solution concepts based on industry challenges and available technology — not customer case studies. AX3 publishes case studies only for verified customer engagements.
EV Customer 360
Solution concept unifying customer, vehicle, charging and service data on Automotive Cloud and Data 360.
Connected Vehicle Service
Solution concept for telemetry-triggered proactive service and remote diagnostics.
Battery & Warranty Intelligence
Solution concept for battery health monitoring and warranty workflow.
Charging Customer Experience
Solution concept connecting charging networks to service and support.
Digital EV Sales
Solution concept for online configure, reserve, finance and delivery journeys.
EV Subscription Platform
Solution concept for entitlements, billing and lifecycle management of vehicle subscriptions.
Reference architectures for ev & mobility.
Detailed AX3 Transformation Playbooks covering the business problem, the architecture and how it gets delivered.
EV & MobilityEV Customer Experience
One ownership experience across digital purchase, charging, battery and subscription.
View Playbook
Cross-IndustryAI-Powered Field Service
Connect customers, assets, technicians and intelligence into one service operation.
View Playbook
Cross-IndustryIntelligent Quote-to-Cash
Compress the path from opportunity to recognised revenue with governed pricing and automation.
View PlaybookAX3 EV 360
EV ownership spans purchase, charging, software, battery and service systems that rarely share a customer view.
Industry workflow
Discover → configure and finance → deliver → charge and drive → service and warranty → renew or subscribe.
Expected outcome
A coherent EV ownership experience with lower service cost and controlled warranty exposure.
Salesforce layer
Automotive Cloud with Sales, Service, Commerce, Experience and Revenue Management for direct and dealer models.
AI layer
Agentforce EV sales, charging, service and warranty assistants.
Data layer
Data 360 unification of customer, vehicle, charging, battery and finance data.
Integration layer
Telematics, charging networks, finance platforms and dealer systems connected through governed APIs.
The platforms AX3 connects.
Business outcomes
- Higher digital sales conversion
- Better charging and ownership experience
- Controlled battery warranty exposure
- Proactive, lower-cost service operations
- New recurring revenue from subscriptions
Core solutions
Verified client work.
AX3 publishes case studies only where a client engagement is verified and approved for disclosure. Speak with our ev & mobility team for references relevant to your transformation.
Request referencesEV & Mobility — questions we are asked
Why separate EV from automotive?
EV ownership introduces charging, battery lifecycle, software and subscription journeys that need their own solution design, while remaining connected to the wider automotive customer platform.
Can AX3 connect vehicle telemetry to Salesforce?
Yes. AX3 engineers telematics and IoT pipelines so vehicle signals can trigger service, warranty and customer engagement workflows.
Does AX3 support charging network operators?
Yes. Charging session, network and support data can be unified with the customer platform for both OEMs and network operators.
What about dealer models?
AX3 designs for hybrid models where direct-to-consumer journeys and dealer networks operate on shared data and shared processes.
Three ways to engage AX3 in this industry
Technology Solutions
Salesforce, AI, data, SAP, cloud and cybersecurity delivered as a full-stack program for ev & mobility.
ExploreForward Deployed Engineering
Senior engineers embed with your team and own the deployment end to end when the problem is too specific for a packaged program.
ExploreTalent Solutions
Contract staffing, contract-to-hire, permanent hiring, remote teams and GCC talent for ev & mobility skill profiles.
ExploreCPG & Retail
Connected consumer, commerce and retail execution intelligence.
Financial Services
Intelligent relationship, servicing and risk transformation.
Manufacturing
Connected customer, channel and service transformation.
Semiconductor & Technology
Design-win, account and technical-sales intelligence.
Automotive
Connected customer, dealer and vehicle lifecycle transformation.
Healthcare & Life Sciences
Unified engagement platform across care, coverage and commercial life sciences operations.
Energy & Utilities
Connected customer, field and asset platform for the energy transition.
Logistics & Supply Chain
Digital control tower for freight, fleet and fulfilment operations.
Travel, Transportation & Hospitality
Unified traveler and guest platform across booking, journey and stay.
Telecommunications, Media & Technology
Connected subscriber and partner platform across telecom, media and technology.
Insights for EV & Mobility
Practitioner perspectives on the technology and data decisions shaping this industry.
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Read articleHow EV Companies Can Build a Connected Customer Platform
Purchase, charging, battery, over-the-air software and service data belong in one customer platform. A practical architecture for direct-to-consumer EV makers and the subscription and warranty complexity that comes with it.
Read articleTransform ev & mobility with AX3.
Connect the EV customer journey from discovery and purchase to charging, service, battery, financing and ownership.