The Connected Platform for Energy & Utilities
Connect customer, field, asset and outage operations across regulated utilities, generation, transmission and distribution, retail energy and renewables.
Talk to AX3Energy and utilities organizations manage a widening set of demands: aging grid infrastructure, distributed and renewable generation, rising customer digital expectations and increasing regulatory scrutiny. Field, asset and customer data typically sit in separate systems built decades apart, making it difficult to coordinate outage response, field work and customer communication. AX3 treats the customer, the asset and the field technician as one connected system — combining Salesforce, AI, data and operational technology integration into a platform built for the energy transition.
Who we serve
Asset performance and grid intelligence decide the economics of the transition.
The same three-part view AX3 applies to every industry — what is actually hard in energy & utilities, the technology that resolves it, and the specialized people needed to run it.
Key challenges
Asset performance visibility
Generation, network and distributed assets report into different systems, so performance and risk are assembled manually.
Grid and field operations
Work scheduling, crew capacity and outage response are constrained by ageing tooling and paper-based process.
Regulatory reporting
Compliance, emissions and safety reporting consume engineering time that should be spent on the asset base.
Technology
Asset and field service platforms
Work orders, crews, assets and contractors managed on one scheduling and mobile execution platform.
Predictive analytics
Condition monitoring and failure prediction on generation, network and metering data.
Cloud infrastructure
Secure, scalable landing zones for operational data and analytics under regulated controls.
Talent
Grid and power engineers
Transmission, distribution and renewables engineers for capital and modernization programmes.
Field operations leadership
Operations and outage leadership able to run distributed crews at scale.
Data engineering talent
Specialists who turn SCADA, meter and asset data into governed, reportable data products.
What is changing in the industry.
How AX3 solves them.
Customer 360 for Energy
Unify billing, service, usage and program data into one profile across residential, commercial and industrial customers.
Field Service Operations
Coordinate work order creation, dispatch and technician scheduling against real-time asset and location data.
Asset & Work Order Management
Connect asset condition, maintenance history and work orders into a single operational workflow.
Outage Communication
Automate proactive, multi-channel outage notification and restoration updates tied to real service territory.
Renewable Customer Experience
Support enrollment, interconnection and ongoing engagement for solar, storage and distributed energy customers.
Salesforce, AI, data and digital engineering — designed together.
Salesforce Solutions
- Energy & Utilities Cloud
- Field Service
- Service Cloud
- Sales Cloud
- Data 360
- Experience Cloud
- Agentforce
- Net Zero Cloud
AI Solutions
- AI Customer Service Agent
- AI Field Service Assistant
- AI Asset Intelligence
- AI Technician Assistant
- AI Outage Communication Agent
- AI Energy Advisor Agent
Data Solutions
- Customer and billing data unification
- Smart meter (AMI/MDM) data pipelines
- Asset and maintenance history data
- Outage and grid event data
- Renewable and distributed generation data
Digital Engineering
- SCADA, ADMS and GIS integration
- Smart meter (AMI/MDM) data pipelines
- IoT integration for connected assets
- Outage management system integration
- Billing and CIS system integration
- Field mobility and offline engineering
Where transformation shows up in the business.
Proactive Outage Communication
Grid event data triggers multi-channel notifications with accurate restoration estimates, reducing inbound call volume.
Predictive Field Dispatch
Work orders are prioritized and routed to technicians based on asset condition, location and skill match.
Connected Asset Monitoring
IoT and SCADA signals feed asset health into maintenance planning before failures escalate.
Solar & Storage Enrollment
Interconnection applications, program enrollment and ongoing account management run through one customer journey.
Self-Service Customer Portal
Customers view usage, manage billing and request service without contacting a call center.
AX3 solution concepts for this industry.
Playbooks are illustrative solution concepts based on industry challenges and available technology — not customer case studies. AX3 publishes case studies only for verified customer engagements.
Customer 360 for Energy
Solution concept unifying billing, usage and service data on Energy & Utilities Cloud and Data 360.
Field Service Transformation
Solution concept for work order, dispatch and mobile technician enablement on Field Service.
Outage Communication Platform
Solution concept for proactive, multi-channel outage notification tied to grid event data.
Connected Asset Intelligence
Solution concept integrating SCADA, GIS and IoT data into asset and maintenance workflows.
Renewable Customer Experience
Solution concept for solar, storage and distributed energy customer enrollment and engagement.
Meter Data Foundation
Solution concept for AMI/MDM data pipelines feeding billing, service and analytics.
Reference architectures for energy & utilities.
Detailed AX3 Transformation Playbooks covering the business problem, the architecture and how it gets delivered.
Cross-IndustryAI-Powered Field Service
Connect customers, assets, technicians and intelligence into one service operation.
View Playbook
Cross-IndustryIntelligent Quote-to-Cash
Compress the path from opportunity to recognised revenue with governed pricing and automation.
View Playbook
Cross-IndustryAI Sales Concierge
An agentic selling assistant grounded in catalog, pricing and entitlement data.
View PlaybookAX3 Energy 360
Customer, field and asset data live across billing, SCADA, GIS and CRM systems that were never built to operate as one platform.
Industry workflow
Sense grid and asset condition → dispatch and resolve → communicate proactively → serve the customer → plan and report.
Expected outcome
A connected operating platform that lowers cost-to-serve and improves reliability communication during the energy transition.
Salesforce layer
Energy & Utilities Cloud with Field Service, Service and Experience Cloud for customer and field operations.
AI layer
Agentforce customer service, field service, asset intelligence and outage communication assistants.
Data layer
Data 360 unification of customer, meter, asset and grid event data.
Integration layer
SCADA, ADMS, GIS, IoT and meter data platforms connected through governed APIs.
The platforms AX3 connects.
Business outcomes
- Faster, more accurate outage communication
- Lower field service cost-to-serve
- Improved asset reliability planning
- Higher customer self-service adoption
- Better visibility for regulatory reporting
Core solutions
Verified client work.
AX3 publishes case studies only where a client engagement is verified and approved for disclosure. Speak with our energy & utilities team for references relevant to your transformation.
Request referencesEnergy & Utilities — questions we are asked
Can AX3 integrate with our existing SCADA and GIS systems?
Yes. AX3 engineers integration between SCADA, ADMS, GIS and Salesforce so field and customer teams work from consistent operational data.
Does AX3 support renewable and distributed energy programs?
Yes. AX3 builds enrollment, interconnection and ongoing engagement workflows for solar, storage and distributed energy customers.
How does AX3 handle smart meter data volume?
AX3 designs AMI/MDM data pipelines that feed billing, service and analytics without overloading operational systems.
Can AX3 support both regulated utilities and retail energy providers?
Yes. AX3 designs for both regulated and competitive market structures, adapting customer and field workflows to each.
Three ways to engage AX3 in this industry
Technology Solutions
Salesforce, AI, data, SAP, cloud and cybersecurity delivered as a full-stack program for energy & utilities.
ExploreForward Deployed Engineering
Senior engineers embed with your team and own the deployment end to end when the problem is too specific for a packaged program.
ExploreTalent Solutions
Contract staffing, contract-to-hire, permanent hiring, remote teams and GCC talent for energy & utilities skill profiles.
ExploreCPG & Retail
Connected consumer, commerce and retail execution intelligence.
Financial Services
Intelligent relationship, servicing and risk transformation.
Manufacturing
Connected customer, channel and service transformation.
Semiconductor & Technology
Design-win, account and technical-sales intelligence.
EV & Mobility
Digital EV customer platform across the ownership lifecycle.
Automotive
Connected customer, dealer and vehicle lifecycle transformation.
Healthcare & Life Sciences
Unified engagement platform across care, coverage and commercial life sciences operations.
Logistics & Supply Chain
Digital control tower for freight, fleet and fulfilment operations.
Travel, Transportation & Hospitality
Unified traveler and guest platform across booking, journey and stay.
Telecommunications, Media & Technology
Connected subscriber and partner platform across telecom, media and technology.
Insights for Energy & Utilities
Practitioner perspectives on the technology and data decisions shaping this industry.
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Read articleTransform energy & utilities with AX3.
Connect customer, field, asset and outage operations across regulated utilities, generation, transmission and distribution, retail energy and renewables.