Salesforce + AI for EV & Mobility
Support direct digital vehicle purchase, charging network experience and subscription mobility models with a connected EV customer 360.
Design Your EV Customer Experience on SalesforceAgentforce for Charging & Ownership Support
EV manufacturers and mobility providers often sell direct to consumers and support ownership experiences that traditional dealer-based automotive models were not built for, from charging network access to battery warranty and subscription plans. AX3 builds an EV customer 360 on Salesforce that connects digital purchase, charging usage and ownership data so service, billing and support teams see the full customer relationship.
Capabilities
- AI Charging Support Assistant
- AI Ownership Concierge
- EV Customer 360
- Direct Digital Purchase Flows
- Charging Network Experience
- Battery Warranty Management
- Subscription & Mobility-as-a-Service Billing
- Service Cloud for Ownership Support
- Experience Cloud for Self-Service
- Data 360
- Agentforce
How AX3 delivers
Salesforce Consulting
Strategy, architecture and roadmaps that align Salesforce to business outcomes.
Salesforce Implementation
Configuration, customization and migration delivered with template discipline.
Salesforce AI & Agentforce
Agentic AI that reasons over trusted data and acts inside business workflows.
Data 360
Unified, AI-ready enterprise data that powers personalization and intelligence.
Salesforce Integration
Salesforce connected to ERP, legacy platforms and enterprise data estates.
Salesforce Managed Services
Continuous administration, enhancement and optimization of your platform.
Salesforce for EV & Mobility — frequently asked questions
How does Salesforce support direct-to-consumer EV sales?
Salesforce models the full digital purchase journey — configuration, financing, delivery scheduling and handoff to ownership support — without requiring a traditional dealer network.
How is charging network experience managed?
Charging session, billing and account data can be unified with the customer profile in Data 360, giving support teams and self-service portals a complete picture of usage and issues.
What is involved in battery warranty management?
Battery health, warranty terms and claim history are tracked against the vehicle and customer record so warranty decisions are consistent and auditable.
Can Salesforce support subscription or mobility-as-a-service pricing?
Yes — CPQ and billing capabilities can model recurring subscription plans and usage-based mobility pricing alongside traditional vehicle purchase transactions.