Intelligent Manufacturing Transformation
Connect customers, sales, service, channel partners, assets and operations through Salesforce, AI and industrial technology.
Talk to AX3Manufacturers sell complex, configurable products through long cycles and multi-tier channels, then service them for decades. Revenue increasingly comes from aftermarket service, parts and agreements — but CRM, ERP, PLM, MES and field systems rarely share a customer or asset view. AX3 combines manufacturing expertise with Salesforce, AI, data and industrial engineering to connect demand, channel, service and operations into one intelligent customer and asset lifecycle.
Who we serve
Connected operations turn plant data into throughput, quality and service revenue.
The same three-part view AX3 applies to every industry — what is actually hard in manufacturing, the technology that resolves it, and the specialized people needed to run it.
Key challenges
Siloed MES, ERP and CRM estates
Order, production and service systems disagree on the same asset, so planners and field teams work from different truths.
Aftermarket service margin
Parts, warranty and service contracts are managed manually, leaving recurring revenue and attach rates on the table.
Supply network resilience
Multi-tier supplier risk is discovered late, forcing expedite costs and unplanned line stoppages.
Technology
SAP S/4HANA
Core process modernization for planning, manufacturing and finance, integrated to the commercial front office.
Salesforce Manufacturing and Field Service
Run rate agreements, service contracts, scheduling and mobile execution on one connected platform.
Industrial IoT and analytics
Machine and asset telemetry pipelines feeding OEE, predictive maintenance and quality models.
Talent
Automation and controls engineers
PLC, SCADA and industrial network engineers for plant modernization programs.
SAP and integration specialists
Functional and integration consultants who can hold both the ERP and the shop-floor side of a rollout.
Quality and reliability talent
Quality engineering and reliability specialists for launch, ramp and supplier development.
What is changing in the industry.
How AX3 solves them.
Connected Customer & Asset 360
Unify accounts, installed base, service history and agreements into one view across direct and channel routes.
Intelligent Field Service
Optimize scheduling, parts and technician enablement to raise first-time-fix and reduce service cost.
Warranty Intelligence
Digitize claims, detect anomalies and recover supplier costs with AI-supported analysis.
Partner & Dealer 360
Give channel partners a modern portal for leads, quotes, orders, service and performance.
Industrial Quote-to-Cash
Connect configuration, pricing, sales agreements and order fulfilment across CRM and ERP.
Salesforce, AI, data and digital engineering — designed together.
Salesforce Solutions
- Manufacturing Cloud
- Agentforce for Manufacturing
- Sales Cloud
- Service Cloud
- Field Service
- Data 360
- Experience Cloud
- Revenue Management
- CPQ
AI Solutions
- AI Sales Concierge
- AI Warranty Concierge
- AI Service Agent
- AI Parts Assistant
- AI Partner Sales Assistant
- AI Account Intelligence
- AI Sales Assistant
- AI Warranty Agent
- AI Technician Assistant
Data Solutions
- Customer, asset and installed-base 360
- Data 360 unification across CRM, ERP and service
- Service, warranty and reliability analytics
- Demand, parts and inventory intelligence
- Channel and dealer performance analytics
Digital Engineering
- IoT and connected-product engineering
- ERP and SAP integration
- PLM and MES integration
- Digital twin and simulation
- Industrial data platforms and edge
- Application modernization and APIs
Where transformation shows up in the business.
Installed-Base Service Growth
Asset data, contracts and service history combine to surface renewal, upgrade and parts opportunities automatically.
First-Time-Fix Improvement
AI scheduling matches skills, parts and location, while technicians get guided procedures and asset history on mobile.
Warranty Cost Recovery
Claims are triaged by AI, anomalies flagged, and supplier recovery tracked against product and batch data.
Dealer Enablement
Partners quote, order and log service in one portal with shared pipeline and performance dashboards.
Sales Agreement Governance
Volume commitments, pricing and actuals are tracked continuously against ERP order data.
Aftermarket Parts Availability
Parts management links demand signals from field service cases to distribution planning, cutting stockouts on high-turn service parts.
Dealer / Distributor Performance
Order, service and claims data from dealers and distributors feed one performance view, so channel managers can target underperforming territories.
Asset 360 Renewal Signals
A unified asset record combining installation date, service history and telemetry flags upgrade and service-contract renewal candidates automatically.
AX3 solution concepts for this industry.
Playbooks are illustrative solution concepts based on industry challenges and available technology — not customer case studies. AX3 publishes case studies only for verified customer engagements.
Intelligent Field Service
Solution concept combining Field Service, AI scheduling and parts intelligence.
AI Warranty Concierge
Solution concept for AI-assisted warranty claims triage, anomaly detection and recovery.
Connected Customer
Solution concept unifying account, asset and service data on Manufacturing Cloud and Data 360.
Partner & Dealer 360
Solution concept for channel portals, shared pipeline and partner performance.
Industrial Quote-to-Cash
Solution concept connecting CPQ, sales agreements and ERP fulfilment.
AI Sales Concierge
Solution concept for an Agentforce assistant supporting complex B2B selling.
Reference architectures for manufacturing.
Detailed AX3 Transformation Playbooks covering the business problem, the architecture and how it gets delivered.
ManufacturingManufacturing Customer 360
One customer, account and asset view across direct sales, distributors and service networks.
View Playbook
Cross-IndustryAI-Powered Field Service
Connect customers, assets, technicians and intelligence into one service operation.
View Playbook
Cross-IndustryIntelligent Quote-to-Cash
Compress the path from opportunity to recognised revenue with governed pricing and automation.
View PlaybookAX3 Manufacturing 360
Customer, asset, channel and service data are split across CRM, ERP, PLM and field systems, capping aftermarket growth and service performance.
Industry workflow
Configure and quote → order and fulfil → install → service and maintain → warranty and parts → renew and grow.
Expected outcome
Higher aftermarket revenue, better first-time-fix, lower warranty cost and clearer channel performance.
Salesforce layer
Manufacturing Cloud with Sales, Service, Field Service, Experience and Revenue Management aligned to direct and channel models.
AI layer
Agentforce sales, service, parts and warranty assistants plus predictive service intelligence.
Data layer
Data 360 customer and asset unification across CRM, ERP, service and telemetry.
Integration layer
SAP and other ERPs, PLM, MES, IoT platforms and logistics connected through governed APIs.
The platforms AX3 connects.
Business outcomes
- Higher aftermarket service and parts revenue
- Improved first-time-fix and service margin
- Lower warranty cost and faster recovery
- Shorter, more predictable B2B sales cycles
- Connected channel and dealer performance
Core solutions
Verified client work.
AX3 publishes case studies only where a client engagement is verified and approved for disclosure. Speak with our manufacturing team for references relevant to your transformation.
Request referencesManufacturing — questions we are asked
Does AX3 work on the shop floor as well as the front office?
Yes. AX3 connects customer-facing platforms with industrial systems — MES, PLM, IoT and ERP — so service, quality and operations share one data foundation.
Which Salesforce products fit manufacturing?
Manufacturing Cloud, Sales, Service, Field Service, Experience Cloud, Revenue Management, CPQ, Data 360 and Agentforce.
Can AX3 integrate Salesforce with SAP?
Yes. ERP integration is a core part of AX3 delivery, covering orders, pricing, inventory, service and financial data flows.
Are these transformation playbooks based on real customers?
Playbooks are illustrative solution concepts. AX3 labels verified customer work separately as case studies.
Three ways to engage AX3 in this industry
Technology Solutions
Salesforce, AI, data, SAP, cloud and cybersecurity delivered as a full-stack program for manufacturing.
ExploreForward Deployed Engineering
Senior engineers embed with your team and own the deployment end to end when the problem is too specific for a packaged program.
ExploreTalent Solutions
Contract staffing, contract-to-hire, permanent hiring, remote teams and GCC talent for manufacturing skill profiles.
ExploreCPG & Retail
Connected consumer, commerce and retail execution intelligence.
Financial Services
Intelligent relationship, servicing and risk transformation.
Semiconductor & Technology
Design-win, account and technical-sales intelligence.
EV & Mobility
Digital EV customer platform across the ownership lifecycle.
Automotive
Connected customer, dealer and vehicle lifecycle transformation.
Healthcare & Life Sciences
Unified engagement platform across care, coverage and commercial life sciences operations.
Energy & Utilities
Connected customer, field and asset platform for the energy transition.
Logistics & Supply Chain
Digital control tower for freight, fleet and fulfilment operations.
Travel, Transportation & Hospitality
Unified traveler and guest platform across booking, journey and stay.
Telecommunications, Media & Technology
Connected subscriber and partner platform across telecom, media and technology.
Insights for Manufacturing
Practitioner perspectives on the technology and data decisions shaping this industry.
Forward Deployed Engineers: The New Model for Enterprise Software Delivery
Forward Deployed Engineering embeds specialized engineers inside customer environments to close the gap between product and production.
Read articleHow Agentforce Is Changing Manufacturing Service
Agentic AI is moving from pilot demonstrations into real manufacturing service operations. The gap between the two is data readiness, not model quality.
Read articleAI in Field Service: Scheduling, Parts and First-Time Fix
First-time fix rate is decided long before a technician arrives on site. It is a data and diagnosis problem first, and a scheduling problem second.
Read articleTransform manufacturing with AX3.
Connect customers, sales, service, channel partners, assets and operations through Salesforce, AI and industrial technology.